Are You Ready for a Crisis?

In an era characterized by systemic social injustice, climate change, soaring living costs, post-pandemic adjustments, and ongoing global conflicts, it’s not surprising that people’s tolerance for risk is low, optimism feels in short supply, and faith in societal institutions is lacking. These external forces have a profound impact on schools, and their community members, making crisis preparedness and effective communication more critical than ever for educational leaders. 

Building Trust and Demonstrating Values

Trust is the cornerstone of any successful relationship. Parents, students, alumni, and other community members rightly demand transparency and want to understand an institution’s values and purpose. Schools are expected to proactively communicate their stance on important issues to build trust and establish themselves as beacons of integrity. An expectation that has not necessarily been placed on educational institutions in the past. 

The Digital Landscape

In today’s hyper-connected world, the digital landscape presents new opportunities and challenges for independent schools. People are more connected than ever before, and schools must leverage this connectivity to engage with their audiences effectively. At the same time, online tools for listening and monitoring have become ever more important as people take to social media to discuss, air grievances and raise concerns or issues. 

The Inevitability of Crises

No institution is immune to crises. The question is not if a crisis will happen, but rather when, how severe it will be, and how schools will respond. To be prepared, school leadership must understand their vulnerabilities and identify potential risk triggers. Whether it’s a data breach, safety on an outdoor ed trip, or allegations of abuse, each school has its unique set of risks. The key is to proactively identify and address issues before they escalate. 

The Golden Hour: The Power of Effective Preparation

In our fast-paced news cycle and social media-driven environment, there may not longer be a “golden hour,” that theoretical time that organizations had to kick their crisis communications plans into gear.  Today, it may be closer to a golden five or 10 minutes to alert key stakeholders, find the facts, and begin to put together a response. Communicating promptly and effectively during the early stages of a crisis is paramount. This is when you establish the facts, set the tone, and become the source of truth and timely information. 

Leading Through Crisis

Exemplary leadership is crucial during a crisis to maintain trust and credibility. In a crisis, school leaders have an opportunity to lead – not manage – a crisis, by aligning their behavior with their values, demonstrating integrity, and showing genuine care. Every crisis is also a classroom that school leaders can learn from, continually improving their crisis preparedness strategies and mitigating any existing vulnerabilities within their operations.

For today’s educational leaders, the importance of crisis preparedness and effective communication cannot be overstated. Crises are inevitable, but with the right approach and the right support, schools can weather the storm, maintain their reputation, and inspire confidence in their ability to adapt and lead.

Chandler Communications work with independent schools across Canada and beyond. We understand school environments. And we know our stuff. From communications audits and workshops and training in crisis communications planning and preparation, we prepare leadership teams and communicators with tools, techniques, and takeaways to navigate unexpected situations. Contact us to get started.